A HELENSBURGH care home has shown improvements in its service but still has some way to go to boost its performance, according to inspectors.

In September, Argyle Care Centre in West Argyle Street had five requirements made by the Care Inspectorate following their latest inspection.

The requirements included having effective personal care plans in place, improve staffing levels and medication record-keeping.

As previously reported in June last year, four complaints were raised with the Care Inspectorate about the care home in January that year, yet the service received a positive report from inspectors.

The complaints related to inadequate healthcare or treatment, communication between staff, service users and relatives, and the complaints procedure.

A year later, three unannounced inspections took place from July to August to check if the service at the home has been maintained.

However, the care watchdog gave the facility an adequate scoring in all aspects of their evaluation from their staff team, setting, leadership and support for people's wellbeing.

Inspectors paid the facility a follow-up visit on September 19 to review progress, but the adequate grade remained the same.

READ NEXT: Care home issued with five requirements to improve service in Helensburgh

They found that the personal care plans had greatly improved since their last visit.

The report stated: "They showed clearly that all assessments had been carried out for individuals, including for falls and risks, as well as food and nutrition.

"We saw that plans had updates in place after any incident/accident, or changes in presentations and/or medications.

"Personal plans were seen to be written in a respectful and thoughtful way. At the beginning of each plan there was good information on people and we could see the outcomes of discussions, showing that people's wishes and choices had been listened to."

The care home also met three other requirements of ensuring people living at the home are safeguarded from falls and an improvement plan for kitchen staff for the storage of food.

They added: "We visited the kitchen area and saw that it was clean, tidy and uncluttered.

"We spoke with staff, and they were able to explain to us the correct procedure for storing perishable and non-perishable items."

However, the care home still has two areas of improvement to meet that weren't achieved within the timescales that the watchdog set in August.

It was found that although progress has been made on medical record-keeping, it was not enough to satisfy inspectors.

They said: "The manager had updated protocols in areas of medication procedures as well as 'as required' medications.

"We saw that there were occasions where there was no recording on MARS sheets to show why someone had not received a particular medication on a specific day.

"Some boxes were left blank and this lack of action placed people at risk of not receiving medications as prescribed. This could impact on the overall health and wellbeing of people."

The second area of improvement that was not met was notifications being sent to the Care Inspectorate and other governing bodies, however, after a discussion with the manager it was then made clear what was appropriate to notify the public bodies of.

Argyle Care Centre have been approached for comment.

The full inspection report can be viewed on the Care Inspectorate website.