A Helensburgh charity for people with learning disabilities has been praised for its dedicated and strong staff.
The Burgh office of Enable Scotland, based in West Princes Street received an unannounced visit from the Care Inspectorate in April - and they got high praise for their '"compassionate care".
The charity's housing support service provides support to people in their own home and also helps people access their community.
The service - officially known as Enable Scotland East Argyll and Bute - saw its support for people's wellbeing graded 'very good', while the same rating was given to its staff team.
Inspectors found that there were significant strengths in aspects of the care provided and how these supported positive outcomes for people using the service.
The report stated: "People experienced warmth, kindness and compassion in how they were supported. Engagement between staff and the people supported was respectful and attentive. People were valued and treated as individuals.
"During the inspection, we met with many people who relied on staff to identify changes in their health and wellbeing and to act upon it to keep them well.
"There were countless examples where staff strived to ensure people were as well as they could be. Staff knew people so well that they could pinpoint small changes and were able to act to check what was causing the changes and then act on it."
It also found staff had developed positive relationship and that deployment was based around the needs of the person to help keep their support team small and recognisable.
Inspectors added: "Staff were cheerful, friendly and very motivated to do the best that they could to support people.
"People spoke positively about staff and where people used non-verbal communication, we saw them smiling when staff approached them.
"It was heartening to observe warm relationships as they indicated people's confidence and comfort around the staff team.
"People knew who was going to be in their house supporting them and new staff were introduced on a shadow basis before being directly responsible for delivering support.
"A steady staff team also supported a good understanding of what is required and allows for greater knowledge of a person's baseline presentation."
However, it was acknowledged that an area that the service had struggled with recently - like many services - was recruitment which led to some people getting to know more staff members than other teams.
They said: "Staff commitment to people getting the most out of their life was a strong feature of this service.
"Supervision was in use but management advised they needed to catch up with all staff to complete this.
"However, informal support was very much in place which allowed staff to sometimes just get an opportunity to be reassured that they had done a good job or to reflect on what they could have changed to make things better."
The full inspection report can be viewed on the Care Inspectorate website at careinspectorate.com.
Enable Scotland has been approached for comment.
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