THE punctuality of ScotRail’s service to and from Helensburgh Central remains worse than the company’s Scottish average, a new report has revealed.
A new report on ScotRail’s performance says that for the four-week period from February 3 to March 2, 89.8 per cent of trains met the rail industry’s ‘public performance measure’ standard by arriving at their destination within four minutes and 59 seconds of their timetabled arrival time, having called at all scheduled stations.
That compares with a national figure of 88.4 per cent for the previous four-week period – and marks a fourth consecutive period of improved punctuality across the ScotRail network.
But for trains terminating at Helensburgh Central, the latest PPM figure is 82.1 per cent – a very slight decline from the 82.2 percent for the four weeks from January 6 to February 2.
READ MORE: Helensburgh trains' punctuality is poorer than Scots average
Under the much stricter standard measuring trains which reach their destination within 59 seconds of their scheduled arrival time, the latest Helensburgh figure is 43.1 per cent – again a slight decline on the previous period’s performance of 43.9 per cent.
Nationally, the ‘moving annual average’ for the ScotRail network – the rolling performance over the previous 12 months – has improved for the first time this year, now standing at 87.6 per cent.
The two incidents which had the biggest negative impact on the performance of the ScotRail alliance between February 3 and March 2 both occurred at the opposite end of the Helensburgh line – a train fault near Edinburgh Waverley, and a signal fault at Haymarket. READ MORE: Helensburgh's MSP blasts ScotRail for failing passengers
Alex Hynes, managing director of the ScotRail Alliance, said: “This has been a particularly encouraging period of performance, with the investment we are making in Scotland’s Railway delivering significant improvements for our customers.
“We know that there are still areas where we need to improve, but everyone at the ScotRail Alliance is working flat out to deliver the service that customers expect and deserve.”
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